high baji Privacy Policy

1 Information Collection

high baji collects user information in several ways. The types of information listed below may be recorded in our system:

1.1 Information Provided Directly

Information you voluntarily provide during registration, login, or account verification:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for age and identity verification)
• Payment information (bKash, Nagad, Rocket, or Upay account number)
• Preferred language and communication method

1.2 Automatically Collected Information

When you use our site or app, certain technical information is collected automatically:

• IP address and device type
• Browser information and operating system
• Navigation path on the site, click history, and session duration
• Behavioural data collected through cookies and similar tracking technologies

2 Information Use

Collected information is used for specific and legitimate purposes. high baji never processes information unnecessarily. The main areas of use are described below:

2.1 Account Management

Information required to create, verify, and securely manage your account is used for that purpose. Identity document information is essential for age verification (for users aged 21 and above).

2.2 Financial Transaction Processing

Payment-related information is used to process deposits and withdrawals smoothly. For transactions via bKash, Nagad, Rocket, or Upay, mobile account details are verified.

2.3 Customer Support

Our 24/7 live chat and email support team uses the information you provide to resolve your issues. Communication history is retained to help avoid recurrence of the same problems in the future.

2.4 Security and Fraud Prevention

Behavioural data is analysed to protect against unusual transactions, use of multiple accounts, or misuse of the system.

2.5 Platform Improvement

Overall user experience is reviewed to improve game selection, design, and service quality. In this case, aggregate statistics are analysed rather than personally identifiable information.

3 Information Storage and Security

high baji uses industry-standard security technologies to keep your personal information secure:

• SSL Encryption: All data transfers on the site are encrypted using SSL technology.
• Secure Servers: Secure data centres are used for storing information, where unauthorised access is fully controlled.
• Access Control: Only authorised staff can access specific information.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Data Minimisation: Only the information necessary to provide the service is collected.

4 Information Disclosure and Third Parties

high baji never sells your personal information or shares it without a relevant reason. However, information may be disclosed in a limited way in the following circumstances:

4.1 Service Provider Partners

Payment gateways, game software providers, and technology service providers may receive limited information necessary to carry out their respective functions. These partners are required to follow our guidelines and data protection standards.

4.2 Legal Obligations

Certain information may be provided to relevant authorities as required by court orders, legitimate requests from investigative agencies, or applicable law.

4.3 Fraud Prevention

Limited information may be exchanged with industry-standard verification bodies to prevent financial crime or fraudulent activity.

5 Cookie Policy

Cookies are used on the high baji website. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the site. They are used to maintain login sessions and for security-related functions.

5.2 Analytical Cookies

These cookies collect data to understand how users interact with the site. This information is analysed in aggregate and is never used to identify individuals personally.

5.3 Cookie Control

You can disable non-essential cookies by changing your browser settings. However, please note that disabling essential cookies may cause some features of the site to not work properly.

6 Your Rights

high baji respects user rights. You have the following rights regarding your personal information:

• Right to Access: You may request to know what information about you is stored with us.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured, readable format.

To exercise these rights, contact our support team via 24/7 live chat or email. We will process your request within a reasonable time.

7 Protection of Minors

high baji provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors. Age verification is mandatory at the time of registration.

If a parent or government authority becomes aware that a minor is using our services, please contact us immediately. We will close the relevant account and delete the collected information.

For more information on responsible gaming, please read our Responsible Gaming page.

8 International Transfer of Information

Our servers and third-party partners may be located in various countries. As a result, your information may be transferred internationally. However, such transfers are always carried out in accordance with the terms of this privacy policy and applicable data protection regulations.

When transferring information to third countries, appropriate safeguards are ensured, such as standard contractual clauses or equivalent protection frameworks.

9 Policy Changes

high baji reserves the right to update this privacy policy when necessary. If any significant changes are made, a notification will be sent to your registered email or mobile number. The updated date will always be shown at the top of the page.

Continued use of the site after any changes means you have accepted the revised policy. We therefore recommend reviewing this page regularly.

10 Contact and Complaints

For any questions, requests, or complaints related to privacy, please contact us through the following:

• Live Chat: Use the live chat option on the site for 24/7 instant support. Support is available in both Bengali and English.
• Email: [email protected]

We generally respond to complaints within business days. Complex matters may take longer, but you will be informed in advance.

For general enquiries, visit our FAQ section — many common questions are already answered there.